Please read our terms and conditions carefully before booking your Kerala houseboat experience
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, Arrival Times, the physical ability of the participants etc. may dictate itinerary changes either before the Cruise or while on the Cruise. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well-being.
Houseboats need to be docked after 5:30 PM based on the local rules of the land. Since the local fisherman put their fishing nets in the backwater and lake, the Kerala Govt has banned moving all types of engine operated boats from 5:30 PM in the evening to 7:30 AM till the next day.
All Occupants of the boat are expected to move to the bedrooms before 10:00 PM as the boat staff, sleeps on the Common areas of the boat at night and they need to get up early to ensure food is prepared on time for the guests and the boat is prepared in time for the morning cruise.
We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage's & personal property/s at all times are at the client's risk. We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
We request all the customers to review travel warnings, announcements, advisories and prohibitions issued by the relevant authorities and governments prior to confirming their bookings with TMM Hospitality Private Limited. By offering travel products for particular destinations, TMM Hospitality Private Limited does not warrant that travel to such areas is advisable or without risk. TMM Hospitality Private Limited is not liable for damages or losses that may result from travel to such destinations.
The images used in the holiday package on our itinerary are for representational purpose only. Individuals are responsible for the adherence of time at all stages of the tour. In the event that a customer misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.
The Pricing provided is for the specified dates and Specified Boats.
Cruise routes may be modified or curtailed without prior notice due to weather conditions, safety concerns, or government advisories. Such changes are made in the interest of guest safety and do not qualify for refunds or compensation.
Free reschedule any time before 15 days from the day of arrival.
Free Cancellation and Refund any time before 30 days from the day of arrival.
Date for calculation of Days before Travel date, will be from the date of receipt of Cancellation request to bookyourhouseboatnow@gmail.com.
No refund or reschedule if cancellations requested less than 15 days before arrival.
All refunds will be processed within 5-7 working days.
In case of unforeseen weather conditions or government restrictions or political incidents, leading to any cancellations, in such cases the operator will try best to provide an alternate feasible option or full refunds will be provided for the same.